The minimum chargeable rental period is 24 hours. It means that if you rent a car for a few hours, you will be charged for a full day. For example, if you need a car from Monday morning to Tuesday afternoon, you will be charged for two full days.
If you want to extend your hire period, you must inform the rental agent in advance.
You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.
If at drop off the car is too dirty to check condition before/after rent (including verification of scratches & dents), car wash is covered by customer.
Make sure you have an international driving permit (IDP) together with your regular national driving license. Otherwise, you will pay a fine of 5 thousand dirhams ($1,360) for driving without your IDP in the UAE.
Only credit card in the customer’s name is acceptable as a deposit holding method. Cash is not accepted as a deposit as well as pre-paid or any other non-credit cards.
The deposit will be refund within 30 days after car drop off. This time is needed to collect from government all fines’ and tolls’ notifications that have emerged within your rental period. Rental company will deduct from deposit corresponding amounts plus add administrative charges for payment of those fines and tolls.
Standard insurance does not cover damages to wheels, undercarriage, windscreen, and interior of the vehicle.
In case of an insured event, you must immediately notify the rental agent and receive an infringement notice, except as otherwise agreed with the agent. Failure to fulfil these conditions will cancel the insurance issued for the vehicle and make you fully responsible.
In the UAE, rental cars are allowed to travel only on paved public roads. Driving on unpaved areas is prohibited.
Driving a rental car across the country borders is not allowed.
The contact phone number you specified during booking must be available throughout the rental period and on the day before pick-up. We will not accept any service quality claims if it was impossible to contact you on your mobile phone.
It is the tenant’s responsibility to pay fines, parking fees, and tolls (the toll collection system is SALIK).
The minimum driver’s age in the UAE is 25 years. The minimum driving experience is 1 year. If you do not meet these requirements, the rental agent may refuse to provide a vehicle.
Rules for using online car booking system on Myrentacar.com and MyRentacar.me
Renot Software, a company with legal address at Kadaka tee 137-65, Tallinn, Estonia, registration number 12352497, offers all natural persons (except those who are under 18 years old or citizens of the countries that are not serviced by the us according to our internal rules) to execute the Customer Agreement by accepting the terms and conditions of this public offer. We help you find the best car rental offers and book the car of your choice.
During booking, you pay only an advance payment of 15-20% of the total rental cost. You will pay the remaining amount to the rental agent when you pick up your car.
Cancellation or modification of booking
To cancel your reservation, you must send us an email to firstname.lastname@example.org with the title "Cancel" and include the car booking confirmation (voucher) you received when you booked your car. Refund will be issued to the same account from which we received the payment unless otherwise agreed. The advance payment will be returned within 14 days after we receive your refund request.
Booking cancellation does not involve commissions, except the payment service fee (6% of the amount paid).
You can cancel your booking without penalties within 7 days (30 days for luxury cars, convertibles and SUV's) before the start of the rental period. If you cancel or modify your booking at a later date, the advance payment will be withheld as a compensation for the cancelled order.
You can modify your booking by cancelling the old reservation and creating a new one on the usual terms. Please note that the vehicle you previously booked becomes available to other clients after you cancel your booking.
The security service of the car rental company may refuse to provide services to you without explanation within one day after you confirm the order and make an advance payment. The advance payment will be refunded net of 6% of the amount paid (bank fee).
Myrentacar.com online car booking system provides information on hiring vehicles that belong to car rental companies on partnership terms. For all questions concerning vehicle condition, service quality and compliance, please contact rental agents. For contact details of car rental company, please see the email that is sent to your email address after you complete your booking.
If the car rental company can not provide the booked car due to breakdown or other force-majeure circumstances, it must provide a vehicle of the same or higher class on the same terms and for the same price. In this case, the service is considered to be provided in full.